Map Your Future
This is not a call center position. You will be the contact point between our customers and their experience with Mapline as a whole. We value initiative in our employees and want you to learn and grow along with us. We have a small, carefully selected team where every member is vital to our success. You will be working intimately with everyone from the Marketing and Analysis teams to the CEO. As your strengths, talents, and compatibility with the company’s goals are assessed, your role and duties may shift. As a part time employee, you can work towards a potential full time role based on your drive and work ethic.
Position Responsibilites:
  • Become an expert in Mapline products and master all the product capabilities.
  • Assist and consult customers with individual use cases
  • Facilitate customer account changes including processing account creations, subscription upgrades, refunds and cancellations
  • Respond promptly to inquiries by communicating with customers through various channels (Phone, chat, email, video call)
  • Identify and qualify potential sales and up selling opportunities
  • Maintain a positive, empathetic and professional attitude toward customers at all times
  • Identify and report system bugs
  • Contribute as a team player and exhibit professional verbal and written communication skills
  • Add value in assigned ad hoc projects
Job Requirements:
  • 1+ years of customer service or related work experience (preferred)
  • Strong problem-solving skills
  • Outstanding people skills, including ability to work with both individuals and large teams
  • Excellent telephone and written communication skills
  • Honesty and integrity are a priority
  • Reliability and consistency is a must
  • Computer skills, including Microsoft Office, email, etc.
  • Ability to work 20 hours per week
Mapline Bearings
Customer Success Specialist Application
Personal Information
Are you legally able to work in the US?
YesNo
If selected for employment are you willing to submit to a background check?
YesNo

Scheduling
How many hours per week are you looking to work?
When are you available to start work?
Would you be able to attend our weekly Global Team meetings every Tuesday at 7:00 AM MST?
YesNo
Would you be able to attend our weekly Local Team meetings every Thursday at 11:00 AM MST?
YesNo

Schooling
Are you currently a student or graduate?
YesNo
If so, where did/ do you attend?
What is/ was your graduation date?
If you are a student, how many credit hours will you be enrolled in?

COVID 19 Information
Due to the current COVID-19 pandemic Mapline employees are temporarily working remotely.
Do you have access to 20 Mbps internet or higher?
YesNo
Do you have a private area that you could work from?
YesNo
Are you comfortable working from home?
YesNo

Skills
How would you classify your proficiency in English?
Verbal:
Reading:
Writing:
How would you classify your proficiency using Microsoft Excel?
Do you have any skills in the following areas?
HTML
CSS
Javascript
Wordpress
C, C++, C#
SQL
Python
R
Adobe Photoshop
Adobe Premiere

Other
How did you hear about Mapline?
Do you have a LinkedIn profile?

References
Reference 1 (business and professional only)
Reference 2 (business and professional only)

Optional Questions
How does this position fit in with your long-term goals?
Why would you like to work with our company?

Uploads
Resume:
Cover letter:
Class Schedule (optional):
I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my employment being terminated.
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We are an Equal Opportunity Employer and committed to excellence through diversity.
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Customer Service: +1 800.969.1454