FAQs

  • What do I do if I didn't receive the verification email?

    When you register, you are required to verify your email address so that we can help keep your data secure. If you did not receive the verification email, be sure to check your SPAM or JUNK folders. Additionally, it may take up to five or ten minutes for the message to arrive. If you still don’t see it, contact us and we’ll manually send you the verification link.

    How do I create a new map?

    Here are the steps to create a new map:

    1. Login to your Mapline account.
    2. Click the tab “New Map” button.
    3. Enter a name for your map.
    4. Click the “Create Map” button. The next page will bring you to an empty map.
    5. Click the “Add Data Layers” button from the left sidebar.
    6. Now you will see a list of all the data sets (spreadsheets) you have uploaded into Mapline. Check the box next to each data set you would like to appear on the map. If you haven’t uploaded any data sets yet, then click on the “New Dataset” button.
    7. If you are creating a new dataset, give it a name and then paste your data directly in from Excel. Don’t forget to include the header row from your spreadsheet so that we know which columns contain your address information.
    8. Click “Continue.”
    9. Click the “Done” button and your map is now ready to view.

    Learn More

    How do I add datasets to my map?

    Here are the simple steps to follow to add multiple datasets to your map:

    1. Log in to your Mapline account.
    2. Click the map to open it. You can also create a new map if you don’t already have one.
    3. At the left sidebar, click the “Layers” button.
    4. Choose “Dataset Pins” link
    5. Select the datasets that you would like to appear on your map. If you need to add a new one, just click the  “New Dataset” button.
    6. Click “Done” button.

    In a few seconds you can view your maps showing multiple datasets.

    Can I plot locations anywhere in the world?

    Mapline allows for you to plot locations anywhere in the world. The easiest way to do so is by using latitude and longitude. However, you can also plot locations by including the following headers:

    • Address
    • City
    • State/Province
    • Zip/Postal Code
    • Country

    Then you can also include any other headers that you have for your data.

    Why are my locations showing up highlighted red?

    As you build your map, you may encounter locations in incorrect places. If you have issues with all your locations, then it is likely you forgot to include the Excel spreadsheet headers when you pasted your data. Check your headers to make sure they are recognized by Mapline.

    If only a few locations are in the wrong place, then it is likely that we couldn’t recognize an address when we tried to process it. So, we mark the error locations so you can fix them:

    1. Log in to your Mapline account.
    2. Click “My Datasets.”
    3. Click on the dataset with the errors. All locations with errors will be highlighted in red.
    4. Edit the address information.
    5. Mapline will attempt to reprocess it once you edit the address.

    How do I need to format my spreadsheet?

    The first row of the data that you paste into Mapline should contain the titles of each column. These are the “headers.” You can have as many columns of data as you like, however, there are certain ones which we need in order to be able to recognize your addresses and plot the locations correctly. The following headers are recognized by Mapline:

    • Name
    • Address
    • City
    • State
    • Zip Code or Postal Code
    • Latitude and Longitude

    Mapline requires that you have AT LEAST ONE column with address-type information (Address, City, State, or Postal Code). To reduce any issues with your data, label the appropriate columns with the header names listed above. We have tried to anticipate any variations you may have to these key headers listed above.

    Learn More

    Can I use Mapline on a phone or tablet?

    Although we don’t have a mobile app available yet, you can definitely access our site on your mobile device. Just open your phone’s browser and go to Mapline.com to login and access all your maps.

    What do I do if I didn't receive an email about a shared map?

    When you share a map, email notification is sent to your colleague with a link to register for Mapline and view your map. If the notification email was never received, it could caused by two reasons:

    • The email address is incorrect.
    • The email was sent to your colleague’s SPAM folder or the mail server blocked the message.

    If this happens, check the email address you shared the map with. Also, ask your colleague to check their SPAM or JUNK folder.

    If neither of these prove successful, then tell your colleague to register for Mapline using the same email address as the one you shared your map with. Once they register, they will see your map available to them when they login.

    What do I do to not have to zoom into my pins when I open my map?

    The best way to do that is with “Save map position.” That way you don’t have to re-position it each time you open the map. To save the map zoom level and position, follow these steps:

    1. Open your map.
    2. Zoom and position your map to where you would like to save it.
    3. Click “Menu.”
    4. Choose “Save Current Position.”

    How do I search for a specific location on my map?

    Here are the steps to search for locations on your map:

    1. Open your map.
    2. Click the search bar in the left sidebar.
    3. Type the location name for an exact pin, or input the city, state, zip code, etc. for a specific area.
    4. Click on the location in the results or press “Enter”

    Can I duplicate a map or dataset?

    You can duplicate both maps and datasets on Mapline. To do so, follow these steps:

    1. Login to Mapline.
    2. Select either “Maps” or “Datasets” from the left sidebar depending on which one you would like to duplicate.
    3. Select the box of the map or dataset you want to duplicate
    4. Click the “Duplicate” button that appears at the top of the page. The copy of the map or dataset will be added just below the original map or dataset.

    How do I rename a dataset?

    Follow these easy steps to change the name of your Excel spreadsheet dataset:

    1. Click “My Datasets”
    2. Check the box beside the dataset that needs to be renamed.
    3. Click “Rename” button on top of the page.
    4. Enter the new name.
    5. Click “Rename Dataset” button.

    Let’s say, you’re in the middle of your map and you found out that your Excel spreadsheet dataset needs to be renamed. Instead of going back to the Homepage, here’s what you can do:

    1. Click the drop down arrow beside your data set.
    2. Choose “Edit Data”
    3. Double click the name of your Excel spreadsheet dataset.

    What shows up in the pin bubble?

    The pin bubble will show you the data that corresponds to that location. So the data all depends on what you upload into Mapline.

    Here are some suggestions on what to include in your spreadsheet data to enhance the usefulness of the pin description bubble:

    What browsers does Mapline work on?

    Mapline supports the following browsers:

    • Chrome*
    • Firefox*
    • Microsoft Edge
    • Internet Explorer 10+
    • Opera
    • Safari

    *indicates the best browsers in terms of performance on Mapline

    What operating systems does Mapline support?

    Mapline is available on any operating system. So whether you have a PC or a Mac, you can use Mapline to perfrom powerful analysis.

    What are Mapline's server compliance standards?

    Data security is taken very seriously here at Mapline. We recognize that some of your data may be sensitive and you want to be sure that it is protected. We’ve joined with state-of-the-art data centers to help protect your data.

    Mapline uses dedicated private servers with the primary server hosted in the Chicago, Illinois area and the disaster backup center hosted in the Phoenix, Arizona area. Mapline does not use cloud hosting. The data centers where Mapline servers are located meet the following compliance standards:

    • SSAE-16 Certified
    • PCI Compliance
    • US Safe Harbor
    • AICPA and SOC

    What does "Error Message: Headers Not Found" mean?

    When you try to add a new Excel spreadsheet data, you may encounter an error message saying, “We couldn’t find any headers in your data.”

    When you add a new dataset, we need to process (geocode) your locations to find the latitude and longitude coordinates. This allows us to plot your locations correctly on the map. When you paste your spreadsheet data, we need to be able to recognize your dataset. It would help if you can label each column of data from your spreadsheet.

    Please see our Getting Started with Mapping from Excel Spreadsheet Data to see how you can structure your Excel spreadsheet so we can recognize your address columns.

    How do I get an XML feed setup?

    The XML Data Feed will allow you to automate the process of uploading your data onto Mapline. This feature is available to users on the Enterprise plan. All you will need to do is follow these four simple steps:

    1. The first thing that you will do is request a Feed API Key from Mapline. Just fill out the Contact Us Form and let us know you’re looking for a Feed API Key. You will need to give this to your IT team so that they can use it in Step 2.
    2. Now you need to format your data into XML, but don’t worry because this is simple for your IT team. The XML Documentation is all that your IT team will need. Be sure to let your IT team know what data you would like to be sent to Mapline.
    3. Lastly, you will need to decide with your IT team how you’re going to transfer the data to Mapline:
      • Send the data to Mapline via SFTP.
      • Mapline retrieves the data via SFTP.
      • Post your data on a public URL and provide Mapline with the URL to retrieve the data.
    4. Then you will need to reach out to Mapline. All Mapline needs to know is which of the following ways you have decided to use to send your data and how frequently you will transfer it. Then, Mapline will work with your IT team to make sure that the XML is working properly.

    How do I get an API set up?

    The Mapline API allows you to integrate your systems with Mapline. The API Documentation has all of the information and documentation needed to use Mapline’s API. Please contact us if you are interested in learning more about Mapline’s API pricing plans and gaining access to Mapline’s API solutions.

    How do I navigate the map?

    Mapline has two options for navigating your map. The first option is to use the + and – icons located at the top left corner of the map. The second option is to use your mouse scroll wheel. Just roll up to zoom in and roll down to zoom out. Also, click and drag your map to position it over new locations.

  • How do I color different groups of pins?

    Here are the steps to group your pins:

    1. Create a new map and add a dataset on your map.
    2. Click layer options menu next to the layer on your map.
    3. Select the Sublayer option.
    4. Click the Add Sublayers button.
    5. Select the category from your Excel spreadsheet that you would like to use as categories on your map.
    6. Click Done.

    Learn More

    How do I cluster my pins?

    Here are the steps to cluster your pins:

    1. Open your map.
    2. Click the drop down arrow beside your data set.
    3. Choose the “Cluster” option. Now your map will show the pins clustered.

    Clustering will help the map performance when you have more than 1,000 pins on your map.

    Can I change the text that appear when I hover over a pin?

    You can easily change the name or label that appears when you hover over the location. In your spreadsheet, you should have a column titled “Name.” This is the column that will appear when you hover over a location in your map. Just change the value in this column to whatever you want to appear when you hover.

    How do I change the colors of my territories?

    You can easily change territory colors by following these steps:

    1. Log in to your account.
    2. Open your map.
    3. Click the small orange arrow beside the name of your territory set. It will show all your territories and their corresponding colors.
    4. Click  the territory that you want to change.
    5. Click any color from the given list. That will be your new chosen color for your territory set.
    6. Click the “Close” button.
    7. Repeat the process if you want to change the colors of other territory sets.

    Mapline offers a wide range of territory boundaries which can be added to your map. See Mapline’s Available Territories to see what is offered

    Can people edit my embedded map?

    An embedded map on a website is embedded as “read only.” That means, the website visitors will not be able to edit the maps. The map visualizations do not show the “edit” link so visitors have no option to edit the maps.

    You may embed your map on your website and notice that the Edit link is still visible. This is because you are still logged in to Mapline. Just log out of Mapline and go back to your website with the embedded map. Then you can see what your map will look like to your site visitors.

    How do I add Mapline datasets to my map?

    Here are the simple steps to add Mapline datasets to your map:

    1. Login to your Mapline account.
    2. Open the map you’re working on.
    3. Click the “Layers” button from the left sidebar.
    4. Click on “Add Pins from Mapline Data.”
    5. Now you will see a list of all the datasets (spreadsheets) available to you. Use the Search box to look for data sets by name or Category.
    6. Filter the results by clicking on any of the headers, and then check the box next to each dataset you would like to have appear on the map.
    7. Click “Done.”
    8. The selected datasets will be added to your map. Notice that larger datasets will be automatically clustered. This is to keep the map squeaky clean and running smoothly.
    9. Add your own data, and see how it all comes together!

    Learn More

    How do I add additional locations to my dataset?

    There are two ways to add locations to an existing dataset. The first method works well if you are only adding a few locations at a time:

    1. Click the “Data” link.
    2. Choose the data set that you would like to edit.
    3. Click the “Add Location” button.
    4. Enter the location information.

    The second method may be better if you are adding bulk locations:

    1. Click the “Data” link.
    2. Choose the data set that you would like to edit.
    3. Click the “Replace” button located above the data table.
    4. Paste the updated dataset from your spreadsheet.
    5. Click “Continue” button.
    6. Mapline will replace the old dataset with the new one, complete with new locations.

    Can I put clickable links inside my pin bubbles?

    When you click on a pin, you can easily show a clickable link in the bubble that appears. To do this, just enter the full URL for the link inside your Excel spreadsheet. Then, when you paste your data from Excel into Mapline, we’ll recognize that the URL is a link and make it clickable inside your pin’s bubble.

    How do I create a store locator?

    1. Create a map from your store address locations.
    2. Click the Embed option to get the embed code to paste into your website.
    3. Now, any updates you make in Mapline will automatically appear in your website!

    Learn More

    How do I create a color coded territory map?

    Steps to create custom territory maps with color coding

    1. Log in to your Mapline account.
    2. Open your Map Excel data
    3. Click “Layers” tab
    4. Choose “Territory Overlay”
    5. Select your territory map type.
    6. Name your territory map
    7. When selecting Territory Coloring: Choose “Paste Custom Colors from Excel”
    8. Download the sample territory set by clicking the “Download a Template” link.
    9. Open the template in Excel. You’ll see the territory name in the first column and the color you would like it to appear in the second column. Make any updates you need in the spreadsheet. Delete any rows of territories you don’t want to appear on your map.
    10. Copy and paste the updated spreadsheet into Mapline. Be sure to include the column headers (Territory and Color)
    11. Click “Continue”

    Learn More

    How do I create a territory heat map?

    Here are the simple steps to create a territory heat map:

    1. Open your map.
    2. Click the “Layers” button.
    3. Choose “Territory Overlay.”
    4. Select type of territory.
    5. Name your territory set.
    6. Select “Heat Map Based on Dataset Values” as your Territory Coloring.
    7. Click “Continue.”
    8. Select the datasset to use for determining the colors of your territories.
    9. Select the type of heat-map calculation you would like to use. You can calculate the colors based on the number of locations (“location density”) or you can add values together from your spreadsheet. For example, you could use the “Sum” option if you’d like to add the sales for all locations inside each territory and color the territory accordingly.
    10. You can select “Map by Percentile” if you want to assign a certain number of colors. For example, if you want there to only be 4 colors for states (Red, Orange, Yellow, Green), then select the 4 Groups of 25% option. This will force each state to be one of the four colors. Otherwise you can select the “Don’t Group by Percentile” option to assign the exact calculated color to each state. This would make it so that each state is a slightly different color if it has a different number of locations in it.
    11. Select the colors you would like to use.
    12. Click “Continue.”

    Learn More

    How do I customize my pins?

    Here are the simple steps to customize pins:

    1. Open your map with the locations showing.
    2. Click on the pin icon in the left sidebar next to your dataset name.
    3. Select your pin style. You can change the color, shape, stamp, and size. You can even upload your own image.
    4. Click SAVE.

    Learn More

    How do I delete territories from my map?

    You can easily delete your territory from your map:

    1. Open your map.
    2. Click the drop down button beside the territory boundary that you want to delete.
    3. Click the “Delete” option.

    How do I get the distances between all locations?

    There are two ways to determine distances between pins. The first way gives you the distances between all locations between two datasets:

    1. Open your map.
    2. Click the “Data Tools” button.
    3. Click the “Distance Calculations” option.
    4. Select the two datasets and your preferred units.
    5. Click the “Download” button to export the distances between all locations in datasets (A) and (B).



    The second way gives you to ability to determine the distance between two separate locations:

    1. Open a map with a data set appearing on the map.
    2. Click the Line or the Circle tool from the draw pad control which is located at the top of your map.
    3. Now, click on your map to see either the straight line distance or the radius distance from a single point on your map.



    Learn more about our distance calculator and draw pad capabilities.

    How do I embed my map on a website?

    Embedding a map on a website is super simple. Here are the steps:

    1. Open your map.
    2. Click on the MENU button and select the “Embed” option.
    3. Check the box indicating that you are aware that your map will be publicly available.
    4. Copy and paste the code shown on the box into your website.

    Learn More

    How do I edit my data after I upload it?

    There are two different options to edit your data once it’s on your Mapline account, and both are simple! The first option is done through your map:

    1. Go to your Mapline account.
    2. Open your map.
    3. Click the map pin to show the bubble (information about the address location).
    4. Click the “Edit” link that can be found at the bottom of the bubble.
    5. Type in the correct information. You may also want to add or remove information.
    6. Click the “Save” link to exit.

    If you want to edit more address locations on your map Excel data, then follow these steps:

    1. Go to your Mapline account.
    2. Click “My Datasets”
    3. Click the dataset that you want to edit.
    4. Click the address locations that you want to edit.
    5. Enter the correct information.

    How do I draw custom shapes and territories on my map?

    The draw pad is our feature that allows you to draw shapes on the map, and it’s super simple if you follow these steps:

    1. Select the shape you would like to draw on your map, such as a line, circle, square, or polygon.
    2. Click and hold you mouse on the map, and drag your mouse on the map to draw circles or squares.
    3. Drag your mouse out when drawing circles and squares, or just click when drawing lines and polygons.
    4. Click back on your original point to close the shape of polygons.

    Learn More

    How do I install the Excel add-in?

    The Excel add-in is an alternative way to upload your data into Mapline. If you don’t want to switch back and forth between Mapline and Excel, then the add-in will allow you to do everything from Excel.

    Here are the simple steps to install the add-in:

    1. You will need the Microsoft .NET Runtime and the Microsoft Office Runtime. If you are unsure whether you have these or not, then just proceed with installing the add-in. You will get an error message if these are not already installed on your computer.
    2. Download and install the Excel Add-In for Windows.
    3. Open a spreadsheet in Excel.
    4. Click on the “Mapline” tab on your Excel Ribbon.
    5. Select the function (Upload, Replace, or Download) you want to perform.
    6. Follow the steps in the lightbox that appears.
    7. Check out our instructions for using the Excel Add-in to see everything you can do directly from Excel.

    How do I print a map?

    In order to print a map, you first need to export it. We have various sizes that each have different uses. Here are the steps to do so:

    1. Open your map in Mapline
    2. Click on Menu
    3. Click on Export
    4. Select what you want to export (Map or Sidebar)
    5. Select the image size you want

    Once you’ve got the downloaded the image, then you can print the map or include it in a presenation.

    Learn More

    How do I make a dot density map?

    Here are the simple steps to create a dot density map:

    1. Open your map.
    2. Click the dropdown button on the left sidebar.
    3. Choose “Dot Density” option.
    4. Select your preferred dot color, transparency, and size.
    5. Click the small checkbox if you want the markers to show on your map. If you don’t want the markers to appear, the checkbox is checked by default.
    6. Click the “Save” button.

    Learn More

    How do I use images as my markers?

    Mapline lets you use any image to act as a marker for your locations. To do this, follow these steps:

    1. Open your map.
    2. Click the map pin icon on the left sidebar.
    3. Click the “Upload Image” link.
    4. Select the image you would like to upload. It can be any .JPEG or .PNG file.
    5. Choose the icon size. If you are uncertain, 7 is a good place to start.
    6. Click “Upload.”
    7. Once uploaded, click the same image to save.
    8. Click the “Save” button.

    Learn More

    How do I filter my pins?

    Here are the steps to filter pins:

    1. Open you map with the data set showing on the map.
    2. On the left sidebar, click on the Drop Down Options button next to your dataset.
    3. Click on the Filter option.
    4. Set the category you would like to apply the filter to.
    5. Select the values you would like to show or hide. You can also apply formula filters by choosing the Formula option under the Type drop down.
    6. Click Update.
    7. Click Done.

    Learn More

    How do I apply labels to my pins?

    You can easily apply labels to pins using any of the columns in your dataset. These labels are able to be edited; however, they can’t be moved away from the pins. Here is how to apply labels:

    1. On the left sidebar, click the drop down arrow found next to your dataset.
    2. Choose the “Label” icon.
    3. Make sure that the label visibility is turned on.
    4. Select the columns you would like to show in the pin label.
    5. Choose other style preferences (font color, font size, background, fill color).
    6. Click “Save.”

    Learn More

    How do I add territories to my map?

    1. Hover your mouse to a specific territory and click it.
    2. Your territory report will appear.
    3. Click the “Download” link

    What are the "Midpoint" and "Center of Minimum Distance" on territory reports?

    The “Midpoint” (also called centroid, center of gravity, or center of mass) refers to the average coordinate for a set of points on a spherical earth. What does that mean? Think of it this way: Suppose you have a globe and you allow it to spin freely. Then you add your points as equally weighted pins or thumb tacks to the globe. Then you allow the globe to equalize based on the weight of the pins. The “Midpoint” will the coordinate that is closest to the ground (not necessarily one of your existing location coordinates).


    The “Center of Minimum Distance” is the coordinate on the globe which will minimize the travel distance from all points on the map.

    How do I move my map pins?

    You can easily move your map pins if they are in the wrong location.

    1. Open your map.
    2. Click the map pin that you want to move. A bubble will open when you click the pin.
    3. Click the “Edit” link at the bottom of the bubble.
    4. Now you can click and drag the pin to anywhere you would like it to be placed.
    5. Once you drag the pin to a new location, click the “Save” link at the bottom of the bubble.

    How do I draw circles around all my pins?

    Here are the simple steps to overlay a coverage area:

    1. Open your map.
    2. Click the drop down button beside the data set.
    3. Choose the “Coverage” option.
    4. Make sure that the visibility is turned on.
    5. Choose your style preferences: Radius, Distance, Opacity and Color.
    6. Click “Save.”
    7. Click on a circle to see a report of all the locations inside that area.

    Learn More

    How do I share a map?

    Here are the easy steps to share a map:

    1. Open your map.
    2. Click Menu.
    3. Choose the “Share map” link.
    4. Enter the email address of the person with whom you would like to share your map.
    5. Click “Share.”
    6. Click “Done.”
    7. An email will be sent to the user inviting them to sign in to see the map you have shared with them. If they are not a registered user, they will be required to register using the same email address as the one you shared your map with.
    8. Add more email addresses if you want the same map to be shared to more recipients.

    What are the differences between "View" and "Edit" privileges on shared maps?

    When you collaborate with your team, there are two permission levels for shared maps: View Only and Edit. When you share a map as View Only, the user can do the following:

    • Navigate the map
    • See the datasets in the left sidebar
    • Check the box to show or hide the pins for datasets
    • Apply filters to the pins on the map

    With View Only permissions, a user CANNOT:

    • Change the marker
    • Add additional data sets to a map
    • Edit data for any location
    • See the entire dataset nor export it

    Edit permissions enables a user to have full access to the map and the dataset. Edit permissions are only available for accounts with multiple users when sharing with another user on the same account.

    How do I put images in my location bubbles?

    When you click your map pin, it will show a bubble showing all the information about that pin. Did you know you can show images inside that bubble? In your spreadsheet just enter the full URL of the image you would like to include in your bubble and the image will appear when you click on the pin.

    How do I put labels on my territories?

    On the left sidebar, click the drop down arrow next to your territory and click the “label” icon. It will automatically show all the labels of your territories all at once.

    How do I put territories on my map?

    This is how easy it is to build a territory map and overlay it on top of your pins:

    1. Open your map.
    2. Click the “Layers” button.
    3. Select “Territory Overlay.”
    4. Select the territory type such as U.S. Zip Codes (see available territories).
    5. Name your territory set.
    6. Select the territory coloring.
    7. Click Continue.
    8. Click the label icon beside the territory set at the left sidebar if you want all the labels appear all at once.
    9. Now sit back and view your territory map!

    Learn More

    How do I create radial style heat maps?

    Steps to overlay a radial style heat maps

    1. Open your map.
    2. Click the drop down arrow beside your data set.
    3. Choose the “Heat Map” option.
    4. Select the way to “apply heat” to the pins.
    5. Make sure that your heat map visibility is turned on.
    6. Select whether you would like the heat map to be based on location density or the sum or average of your data.
    7. Define the radius (miles or kilometers), the inner opacity, and the outer opacity.
    8. Click “Save.”

    If you want to hide the map pins so you only see the heat map, here’s what you can do:

    1. Click the pin icon on the left sidebar.
    2. Under the visibility option, select “No.”
    3. Click “Save” button. This will make your pins invisible but still allow you to see the heat map overlay.

    Learn More

  • How do I cancel my plan?

    Your plan can be cancelled at any time to prevent future payments. In order to downgrade your account or to cancel a paid plan, just follow these steps:

    1. Login to Mapline.
    2. Click on “ACCOUNT.”
    3. Click on the “PLANS & BILLING” button.
    4. Click on the “CHOOSE PLAN” button next to the free membership. In order for the “CHOOSE PLAN” button to be active, your account must be eligible for this plan by falling within the limits of the selected membership plan. If you have too many maps or data sets, then you will need to delete some before the “CHOOSE PLAN” button will be active. See our pricing page for the limits of the plans.

    Unfortunately we don’t issue refunds for unused time remaining on your plan.

    How do I delete my account?

    Use the following instructions to delete your account:

    1. Login to Mapline.
    2. Click on “My Account” at the top right side of your screen.
    3. At the bottom of the page, click the box to confirm that you want to delete the account.
    4. Click the “Delete Account” button.

    Once you delete your account, your login will be deleted along with your maps, data, and invoices. This cannot be undone.

    Where can I find my receipts and invoices?

    Follow these steps to get an invoice of your payment:

    1. Click “My Account.”
    2. Click “Plans & Billing.”
    3. Scroll down in “Invoice History.”
    4. Click the link “View Payment” next to the invoice that you would like to see.
    5. Save the invoice on your computer as a PDF.

    What does the "pins per day" limit refer to?

    Mapline’s daily pin limit is the number of locations you can process within a 24 hour period. Please see our pricing page for the limits associated with different plans.

    How do I add users to my account?

    Note that in order to add users to an account, you must be on the Enterprise plan.

    Follow these simple steps to add users to your account:

    1. Log in to your account.
    2. Click the “My Account” link at the top, right corner.
    3. Click the “Account Users” Button.
    4. Click the “Add User” button under the “Account Users” tab.
    5. Enter the email of the user.
    6. Select the role of the user.
    7. Click “Submit.”
    8. An email will be sent to the new user.

    How do I upgrade my plan?

    Follow these simple steps to upgrade your account subscription plan:

    1. Log in to your account.
    2. Click the “My Account” link at the top, right corner.
    3. Click the “Plans and Billing” Button.
    4. Click the “Change Plan” button next to the plan you would like to upgrade to.
    5. Select either the Monthly or Annual payment option.
    6. Click the “Confirm” button.

    How do I switch from monthly to annual payments?

    To change your payment frequency from Monthly to Annual or vice versa, follow these simple steps:

    1. Log in to your account.
    2. Click “My Account” link on the right side of the page.
    3. Click on “Plans and Billing”
    4. Click the “Edit Your Plan” button next to your current plan.
    5. Select the “Annually” option.
    6. Click the “Confirm” button.

    Your annual payment will be prorated so any remaining balance from your existing plan will be counted towards your annual payment. Then your card will be charged the remaining balance.

    How do I change my account email?

    Here are easy steps to change the email address on your account:

    1. Go to “My Account.”
    2. Click the “Edit Profile” button.
    3. Change your email address.
    4. Click “Save.”

    What are the different types of users?

    • USER: This user type will be able to login to Mapline and create their own maps and data sets. Users can also share maps and data sets with other users on the account. But a user will only see the maps and data sets that are shared with him or her.
    • ADMIN: This is someone who will be able to see ALL the maps and data sets on the account–regardless of whether the User has specifically shared the map or data set with the Admin or not. The Admin is a power user with access to everything on the account.
    • BILLING ADMIN: This is someone who will NOT be able to create maps or data sets but can login to manage invoices and payment information.

    Learn More

    How do I change my password?

    Here are easy steps on how to change the password on your account:

    1. Click on the “My Account” link.
    2. Click “Edit Password.”
    3. Enter your new password.
    4. Confirm the new password.
    5. Click “Save.”

    How do I reset my password?

    Follow these simple steps if you forgot your password and need to reset it:

    1. On the login page, click the “Forgot password” link.
    2. Enter the email address that you used when you created an account.
    3. Click the “Submit” button.
    4. A notification will be sent to your email address automatically. It will allow you to provide a new password.