When uploading a dataset, you may see a red error stating, We were unable to geocode your row. Please adjust the address and try again.
This message appears when our geocoder is unable to identify your address and plot it on a map.
To fix this, open your dataset within Mapline and locate the row with a red exclamation mark next to it. Check the address in that row, make any neccessary edits, and then click the exclamation mark to re-process the row.
This error message appears when a user pastes in a territory color spreadsheet without the required headers of Shape Name and Color.
To resolve this, add an additional row to the top of your spreadsheet and enter Shape Name as the first column’s header and “Color” as the second column’s header. If you’ve already entered these column headers and are still seeing the error message, check the spelling of your headers.
Learn how to create custom-colored territories if you need additional assistance.
This happens most often when a location included has been plotted on a separate landmass from other locations on the route.
To fix this, create a route that does not include the disparate location. Alternatively, if the location in question was plotted inccorectly, re-geocode the location and try again.