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Quick Reference Guide

Workflow Actions: Open Webpage

Want to direct users to a specific site after they complete an action? The Open Webpage step lets you send them anywhere—whether it’s a thank-you page, external resource, internal dashboard, or next step in their workflow.

This is perfect for guiding users through multi-step processes, collecting additional inputs, or simply providing a polished experience after form submissions or button clicks. Let’s dive into how it works.

ADD A WEBPAGE STEP

To add an Open Webpage step to your workflow:

  • Click the + icon in your workflow
  • Choose Step > Open Webpage
  • Name your step (like “Redirect to Thank You” or “Go to Dashboard”)

This inserts a navigation step directly into your workflow—so users are taken to a specific URL once the step runs.

Workflows: Open Webpage
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Pro Tip: Combine Open Webpage with a Confirmation Message for smoother transitions. For example: “Thanks for your input! Ready to visit our help center?” Then link them there with a single click.

CONFIGURE THE URL

Now it’s time to tell the workflow where to send your users:

  • Webpage URL: Paste the full URL of the page you want to open (make sure it starts with https://)
  • Open In: Choose whether the page opens in a new tab or the same window

Whether you’re redirecting to a help center, client portal, or external site—Mapline handles the transition seamlessly.

Workflows: Open Webpage

APPLY CONDITIONS (OPTIONAL)

Want the redirect to happen only in specific cases? Use the Conditions tab to create logic like:

  • Only redirect if the user selects a certain form response
  • Only redirect if the user is a specific team member
  • Only redirect when a status is marked as complete

This allows you to personalize the workflow experience—and send users to the right page at the right time.

Workflows: Open Webpage

GIVE USERS A NEXT STEP

Once the Open Webpage action is configured, it becomes a seamless bridge between your workflow and external resources. Whether you’re directing users to a dashboard, help center, or personalized landing page, this action helps you extend the value of every interaction. It’s ideal for driving follow-through, offering next steps, or delivering contextual content without manual hand-holding. From here, you can continue the workflow behind the scenes or prompt user input to shape what comes next.

After setting up the Open Webpage workflow action, you can:

It’s a simple but powerful way to polish your workflows and drive the right actions at the right time.

Have questions? Want to see any of these in action?