Create an Automated Delivery Confirmation System
- How To Guide
- Create an Automated Delivery Confirmation System
Running a reliable pickup and delivery operation is more than just getting packages from point A to point B. It’s about ensuring every delivery is confirmed, documented, and communicated instantly to avoid disputes and maintain customer satisfaction. Without instant confirmation, delivery disputes can escalate, service level agreements (SLAs) can be compromised, and customers can be left in the dark. Mapline provides the tools you need to create a robust delivery confirmation system that captures notes and pictures at every stop and automates confirmation emails and texts, giving you the control and transparency your operation demands.
CAPTURE NOTES AND PICTURES AT EACH STOP
For accurate record-keeping, it’s essential that every delivery is documented thoroughly. With Mapline, your drivers can easily capture notes and pictures at each stop, ensuring that every detail is recorded and stored for future reference. When a driver reaches a delivery location, they can use a custom form to log the delivery status. If the delivery is complete, the form allows them to take a picture, scan a barcode, or capture a customer’s signature—all of which are automatically geo-tagged with a precise time and location stamp.
This process ensures that you have a complete digital record of each delivery, which is invaluable for resolving disputes or verifying service level agreements. If a delivery is incomplete, the driver can note the reason using predefined options on the form, streamlining the reporting process and ensuring that all necessary information is captured without delay.
AUTOMATE CONFIRMATION EMAILS AND TEXTS
Once the delivery data is captured, Mapline can automatically notify your customers with confirmation emails or texts, ensuring they are informed in real-time. Every time a driver submits a delivery form, Mapline sends the results—along with any attached pictures—directly to the customer. This immediate communication provides customers with the proof they need, reducing the likelihood of disputes and increasing overall satisfaction.
By automating these confirmation messages, your team can focus on delivering excellent service while Mapline handles the communication side of things. Customers appreciate the prompt updates, and your operation benefits from the reduced need for manual follow-ups. With Mapline, you can keep your customers informed and your deliveries on track, all with minimal effort.
